It was a good visit and the service consultant Brian Wetzel was very thorough and polite. I will use their service again. I got there at 7am and was out at 8:10am.
Technician was polite and friendly. Didn’t take long to have vehicle service. I waited in the waiting area tech answer question that I had great service
Technician was polite and friendly. Didn’t take long to have vehicle service. I waited in the waiting area tech answer question that I had great service
This has been the best oil change experience ever. We recently purchased our car from Nissan of Mobile and ever since that we decided this is out “go to” place for all things vehicle related. Everyone there is so nice, helpful, and informative.
Just excellent service, customer service not a long wait time, communication was good as to what I needed.... I will always take my car here for service
Brian wetzel is really good to deal with, excellent customer service. I have bought several vehicles thru this dealership, always a good experience. When I bring my truck in for service always get it back in a timely matter
Good customer service there was no wait time to check your vehicle in for service. The facility was clean and required mask and social distances and that was good. I will definitely be back. Shout out to Brian Wetzel.
I always try to work with the same advisor which is Brain. He’s an awesome advisor he always make sure his customers are taken care of!
I had a scheduled appointment to have the 30,000 mile service and oil change on my 2018 Altima. I was promptly taken in and Eric addressed my concerns. Optional services were presented and it was explained that based on mileage should be done but I was not pressured when I chose not to have optional services comp,teed.
Excellent job!! I received exactly what was requested with no superfluous charges for anything else. Staff was welcoming and knowledgable. I will come back for periodic maintenence intervals.
Thank you to Keith and Krystal!!! We LOVE our new Nissan Rogue! We've never had such a positive experience that we did today with any dealership. You definitely can't find good deals or car salespeople in the fort walton area. So glad we came to this dealership! So worth the drive!!! Keith was very informative and up front, friendly, and educated us. Unlike fort walton Beach delaerships, he did not belittle us or make us feel stupid in anyway. The man deserves a raise!
Quality service done in a timely way! Plus full car inspection with a car care plan. Great technicians and work is reasonably priced! Good job.
I have been getting my car serviced here since I first purchased my SUV. ERIK ORDUNA is always polite and very helpful when it comes to understanding your vehicle and importance of maintenance. All of the employees are friendly and will make sure you’re ok while you wait on your vehicle.
Eric at Nissan of mobile is the BEST!!!!!! If you looking for a great Service Tech contact Eric at Nissan of Mobile. Eric is Awesome
Great oil change, transmission tune up. Thanks! Car rides great! Facilities were great. I always take my car to this Nissan on I-65 Service road
My Technician was Erik and he has always been professional and helpful. I would recommend anyone to him. Erik is very detail with explaining what needs to be done and he checks on you while you wait.
I recently had an issue with my 2018 Titan XD. Erik immediately started the ball rolling so the diesel mechanic could look at my truck. Erik kept me informed daily with what was going on. My truck was repaired and thankfully it was under warranty. My wife also has a Nissan Maxima and Erik is our service contact for all our maintenance services. Erik is great 👍
I’ve been here for issues big and small and they are all about taking care of the problem I my experience. I work with Erik and he always explains everything so that I understand
very professional and friendly service employees. Erik explained everything to me and made sure I was satisfied with the service. he gave me an update on the work while I waited.
Everything was great, car returned to me in a timely fashion. Service advisor was friendly and very professional. We have bought several vehicles from Nissan of Mobile. Would highly recommend to others.
My experience with the service department at Nissan is always pleasant. The service advisors are always friendly and very thorough. They make sure I understand everything going on with my vehicle.
They were very professional and helpful and took care of all that was needed today. I'm not getting ready to write you a book I'm give you my review and this all I can say of their very helpful and took care of everything.
I always try to choose the same service advisor and Brian is always great! He is always attentive and responsive! I was pleased with my service.
Good friendly service it just took longer than I think it should have I did appreciate them going with me to return my rental car Personnel was kind
I’ve been taking my vehicles to Nissan of Mobile for 30 years which was Pat Peck Nissan at the time. I’ve never had any issues with the dealership service or quality of work provided.
Driver side door was damaged while at dealer. Driver passenger door was scrated while at dealer. Service representative was very attentive and kept me apprised of the status of the repairs. I requested the damaged parts but I didn't receive them.
Enjoyed today's visit because the wait was not very long. Everyone wore their masks. And the price of the services I had done, was GREAT. The salesman was really nice,and we discuss why it's a good idea to use Nissan for recommended services. " GOT IT "
I was there at 7 am and had to be at work at 8 am and Brian and his Nissan team made sure it happened. Thanks Brian
Customer service was professional. Wait time not as long as expected. Free Lyft transportation provided. 5 stars for Brian. He was excellent! Will recommend. Kudos!
This was the perfect buying experience. Colton Ruybal was professional , knowledgeable , and made the buying process Enjoyable. I have never purchased from Nissan of mobile before but I plan on returning in the future.
Great service and customer service! The staff were very friendly. The employees were easy to deal with and got my car fixed in a timely manner.
Everything was great, I have used this dealership for car purchases and service. Brian Wetzel is great to deal with, never tries to sell me anything I do not need.
Mr.Brain very professional in service he value his customers always since I’ve kno d same great personality attitude always positive also will return ur phone call if u leave a message by d end of d day
Just a beautiful thing no matter how you look at it outstanding service as usual thank you Brian and and mr. Davis the service manager hang in there guys
Wonderful establishment and professional employees. They are very great at letting you know about your car and how much miles you should be at but overall they are great at their jobs no complaints.
I highly recommend Nissan of Mobile! Great service and very friendly! Brian Wetzel was our service guy! He was very efficient and helpful! The waiting area is awesome!
My first experience here was the best experience I've had in a long time. I really appreciate the great customer service and l look forward to seeing you again!!
Nissan of Mobile offers the best service in town. The service leaders are very knowledgeable of what services needs to be perform on you car. The facility are clean and make you welcome to refreshments. I be part of the Nissan family for over 30 years. GREAT PLACE!!!❤️
Erik Orduna is the absolute BEST Service Consultant with #1 customer service and professionalism. I highly recommend Nissan of Mobile and recommend to every one
Every member of their staff is very friendly and accommodating. They were very prompt in getting my car ready and I was in and out.
Great service, quick and efficient. I felt comfortable with my advisor right away. I will go there again. They were clean, friendly and very, very quick
Brian was a very friendly and professional technician greeted me with a hearty good morning , how can I be of service ? And kept me informed to the status of my repair
I have no complaints, very professional. Thank you John Maxey. My car was ready in a timely manner. I am very pleased with my service and I would highly recommend Nissan of Mobile.
Mr. Sawyer, my service advisor, has excellent customer service skills. I never had amy problems, so far. The mechanics are always fast and efficient on my visit with Nissan of Mobile.
Brain my service advisor was great as always. I don’t have to worry about the repairs because he seems to know what to do before I tell him what’s the problem.
The service was excellent and my service advisor was very helpful and kind. A lyft was provided to transport me home and back to the dealership. My experience was very delightful.
I had to have 4 things done to my car. Service was quick considering all that I needed to have done. And my service consultant Brian was very kind and curdious.
I’m a long time Nissan customer of 31 years in Mobile, AL. I’ve never had any major issues with this dealership(from Pat Peck Nissan to Nissan of Mobile).
My Technician Brian is always pleasant as very efficient making sure that I understand everything pertaining my vehicle. He has a positive and caring attitude always.
Erik Orduna is the absolute BEST Service Consultant with #1 customer service and professionalism. I highly recommend Nissan of Mobile and recommend to everyone to buy a vehicle at Nissan because of the exemplary service. Top rated product and top rated service!
They are always friendly and the amenities make waiting easier. The techs always give you a detailed report on your car and they recommend services that will extend the life of your vehicle. The waits are a little long, but with free WiFi, I manage.
Nissan of Mobile always delivers!! Service and Sales department are excellent. Ask for LT Gulley and Tracy Jones. They will get you in a new car!!!
Everything was great. Great pricing and service.always get my vehicles seviced here. I have purchased three vehicles from this dealership. My wife and I have been happy with the vehicles we have purchased.
After dropping my vehicle off I was notified what their findings were. I didn’t have to call him, he let me know when my vehicle would be ready for pickup. When I arrived my vehicle had been washed. Brian W. was the ideal advisor. I was very pleased with my service on today. Keep the great work up Brian.
Eric is my go to guy everytime I need something done on my car! He’s helpful, friendly, and professional ALWAYS!! Today was no different! He made sure my car was fixed and washed in a timely manner! Thanks Eric!
I brought my car in for a service repair. My tech was Jesse. I was very concerned about getting my car repaired. After speaking with him, he put my mind at ease. His customer service skills are awesome!
Excellence to service today. Brian was extremely nice. COVID 19 universal protocols were followed and I was very comfortable. Also wait time for service was an hour but it was less than that today .
Great customer service today and I observed the staff following protocol for Covid-19 which let me know Nissan concern for customers. My last purchase was October 2010
I came in on today 3-29-20 Erik was my servicemen he was very professional and polite he got my car right in to be serviced he checked on me to see if I needed anything while waiting for me out on a timely manner he gets 5 stars
I have to say every time I get my car service...I get professional service... Erik works in the service department and he is Fabulous!!! Nissian is the best in town!
Very fast service. The Service advisor did a great job getting me in and out on a busy day. I have always used this dealership for my Nissan and plan to continue.
Easiest car purchasing process that I have ever had. 57 years old and have purchased many cars in my life. Great folks and no negatives during the deal.
I can bring my car in early, wait in a comfortable seating area, greated by service writers and salesman by name and get high speed internet and fresh coffee while I wait. I have never had any surprise charges or paid for work that I did not approve of in advance. We have purchased three new Nissans at Mobile Nissan and bring my cars back for regular service including tire replacement. Terry And Brian are my ATeam.
My wait time was about 2 hours, but Brian and the technician was very nice and informed you about your vehicle and if it needed other repairs.
Wait time was over 2hrs, did not mind. But overall Brian and technicians was on point. Will recommend to family and friends. Will be back.
All ways courteous and friendly! Eric was the one who took care of my car. At mobile Nissan great place to buy a car. I did.
My service technician was very professional and knowledgeable of the problem with my vehicle. He kept me informed of the about the service being rendered and the expected time repair would be complete.
Customer Service was great but Brian Wetzel was even Awesome and Delightful!!! What a pleasant attitude he showed during my visit for my oil change.
The only thing I could recommend is a phone charging station. I did not notice one. Or a couple of chairs near an outlet. Please no emails or text.
Took my car in to have some warranty work done on my vehicle today. The service I received was outstanding. The service advisor, Erik, provided outstanding customer service and was very good at explaining everything. I will go back and will have future maintenance done at this service center.
Brian our Service technician kept us updated throughout our visit . They brought us to the mall to shop and also picked us up . Everyone was very courteous and informative.
Great place! I love Erik’s expertise and warm and friendly customer service skills! He is always my go to guy when I bring my car in for service. He greets me by name, and explains anything that I’m not to knowledge of for me to understand! Overall great experience!
Good experience with sales staff at this dealership. From the initial contact to the delivery we felt welcome and valued as a customer. We did not experience the pressure to buy anything which so often is felt.
The experience was great everyone was helpful and I love my new car! I was helped by both Sidney and Rell and able to pull off the lot with a new car. Very affordable dealership.
Great Service! As an added perk, a complimentary car wash was added to the job and the inside cleaned. The customer service rep was very polite and helpful.
Was in and out of Nissan of Mobile within an hour of showing up to have my oil changed! The tech was super helpful and explained any/all further maintenance that I needed!
I always service this vehicle at this dealership. They are courteous and perform work needed in a professional and timely manner. I schedule appointments online and never have had to wait longer than told.
Always a pleasant experience with Erick. He's very professional and informative. Thanks for the shuttle operation also. The young lady was also kind and helpful.
Everything was good with my service. My service guy BRIAN WETZEL handle my truck and it was well taken care of and returned to me in a timely manner. I would recommend Nissan of Mobile.
Everything was good with my service. My truck was well taken care of and returned to me in a timely manner. I would recommend Nissan of Mobile.
The customer service and duration of wait time was faster than normal for this service visit. The service manager provided discounts for the work that was done.
Cost was reasonable!!! Fast turn around on the work. They went above and beyond on great Service.thank you guys so much😊will definitely come back. And will recommend you guys to other people.
Erik Orduna was very professional helpful and kind. So far I have not had any unpleasant visits when I take my vehicle for service. Which makes me want to stay with Nissan vehicles.
Our service advisor, Brian, is always a fantastic source of information and was extremely helpful. On top of it all he has a wonderful personality.
Couldn’t have asked for any better service than what I received today from Erik Orduna. He went well beyond what I had expected. Not only was he very professional, but he was also easy to communicate with and took as much time as I needed to help me. I hope Nissan values such an outstanding employee. Thanks so much!
Every one there is always very friendly and my Nissan advisor Erik is always awesome takes time out to explain anything to you in detail
Always friendly and do a great job with service and details! Definitely recommend using their service center, even on a busy day they make you a priority.
Great experience buying my new Nissan Rogue. I was in a hurry and they had everything ready and expedited the entire process to meet my needs!
Brian Wetzel was super nice. He took care of my car just as promised and I was happy to find it didn’t take as long as I thought it would. Everything was just wonderful.
The service department works very hard to take care of your needs. Everyone I've worked with has been super friendly and wants to be sure you are satisfied when you leave.
BRIAN WETZEL, and the service staff Nissan of Mobile was brilliant. Great attitude and commitment to ensure the service requested was completed right first and on time.
Great customer service. Brian was nice and he made sure I was satisfied with the service. Customer service is always great when I go there.
Best car buying experience ever. Highly recommend these people. Especially Brandon. They made me feel comfortable and like they wanted to really help me. They made sure I was completely satisfied.
Eric in service is always professional and greets me with a smile. No matter if I am getting service done through the week or weekend. I am always please with the service at Nissian of Mobile.
Upon arrival I was greeted with a very friendly smile. Eric is very professional and my wait time was not long as all. As always service has been on top of all.
Upon arrival at the dealership I was greeted with a smile. Terrance Davis took excellent care of me. My time spent at the dealership was not extensive and it was an extremely pleasant experience.
I was driving my 2009 Nissan rogue from DC to Houston when my transmission gave out in Mobile Alabama. As Luck would have it my transmission gave out right across the street from Nissan of Mobile dealership. I showed up at the dealership right as they were opening their doors and met Mike who looked at my vehicle and when he turned on the ignition he said; “yes!!, it is your transmission and your mileage is low enough that it puts it under warranty!”. I can’t tell you how happy I was to hear that considering I didn’t have $4000 ...
No matter what I do at this dealership they always get the job done even when things don’t go well . All I have to do is tell them what went wrong and they always fix it.
A part under my car was dragging. Eric not only made sure my car was serviced correctly, he had my car cleaned inside and out for free.
As always I’m very satisfied with the service , sometimes the wait time is too long . The service manager is very friendly as well as those working under his supervision
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